FAQs

Author: Marty Sellers  

 

  •   LEFT or RIGHT

To work out what side is which on your car – it's from the perspective of the driver sitting in their seat.
i.e. The driver’s side = Right; and the passenger side = Left.

  •  Can I Pick-up my parts?

Pick up is fine, we’re at 45 Levanswell Rd, Moorabbin. Vic. 3189
Opening hours 8:00 - 5:00 Monday to Friday & Saturdays between 9-1pm.
We accept credit/debit card and cash over the counter.
It’s also a good idea to call prior to confirm stock available or if your package is
ready - 03 9532 5806

  •   My part hasn't arrived

We send a message on the day your item was dispatched and if it was asigned a tracking number this would be included. If you weren't there to sign for your part or it won’t fit in the letter box, your Postie should leave a card asking you to pick-up from your local post office. Keep an eye out for it and if you think the parcel should have arrived, try your local post office first (it’s where we find most of the ‘lost’ parcels).

  •   Can you combine several parts into one parcel?

Yes, where possible we combine items to give you the best savings. Easiest way is to buy them together, and in ‘checkout’ you will see the combined postage.

  •   I want to do a bank transfer, can I have your bank details?

Our bank details are:
ANZ : 013-483
Account : 9043 56843
Name : Resto Country
PLEASE REFERENCE THE TRANSFER WITH YOUR SURNAME OR POSTCODE, so we can match the payment with your order.

  •   I have a faulty part, what do I do?

No-one is happy when things don’t go to plan, but we will do our best to help fix any problems.
We will replace your parts and shipping costs if the item was found to be faulty within 14 days of arrival date. Buyer to cover shipping costs, each way, for warranty purposes after 14 days.
Please contact us first by email or phone.

  •   Do you ship to New Zealand?

​We dispatch daily to our many customers and freinds in New Zealand via NZ Post. Anything too big for NZ Post we can't ship.
Payments can only be accepted by PayPal (quickest) or Credit cards. Bank deposits/ transfers cost you heaps and us a fortune so it's best to avoid this method.